Design elements for your fireplace

Apros Shop

Purchasing conditions


These General Sale Conditions regulate the sales made through the website

General instructions
The website is property of Apros srl, with its legal and operative headquarter located in via Lago del Cadore 3 – 35010 Arsego (PD) - ITALY – VAT N° 03232990287.
All purchases through this website can only be made by adults (+18). All purchases through this website are disciplined by Leg.Dec. May 22nd 1999, no.185 (distance contracts), by Leg.Dec. April 9th 2003, no.70 (Actualization of the directive 2000/31/CE related to some juridical aspects of the company services, in particular of e-commerce, in the domestic markets), by Leg.Dec. Sept 6th 2005, no.206 (Consumer regulations) , and by Leg.Dec. March 31st 1998, no.114. By using this website, the registered users can purchase by an online standard procedure, regulated by these general Sales Conditions in accordance with Italian law. By purchasing in this website, the registered user declares to have read and accepted the General Sales Conditions. Please remember that in case of non-acceptance of these General Sales Conditions no purchase on this Website will be possible.
The General Sales Conditions will always be available on this website homepage and they will be freely available for any user, regardless of the User Registration and Login.
Website Map
No registration is required to browse the website Public Area. Browsing in this Website does not involve additional costs compared to the price charged by the Internet operator. To purchase a product in the Website, the User needs logged in . User Name –ID- and Password to enter the Personal Area, are generated at the end of the User Registration

Duration, efficiency and revisions of the General Sale Conditions:
These General Sale Conditions will remain valid until their review.  Any revision of these Terms will be published in the dedicated section and will enter into force immediately upon publication.  
The General Sale Conditions in force will govern all the transactions .  By confirming the purchase, the buyer acknowledges and declares to all effects to have read, understood and accepted the General Sale Conditions in force.

Technical Sheet
Each product for sale on the Website is accompanied by a Technical Sheet that Apros fills in with all the information useful to identify and describe the product and its main characteristics.

All prices In the Website, are expressed in Euros (Eur - €).
The price listed in the Technical Sheet includes VAT (22%).

How to purchase through the Website
The purchase through the Site is allowed only to registered users and authenticated login.
Users who have not yet signed in Website can use the registration form. Users can login at the beginning of the browsing or, in alternative, login page will open as you “proceed to check out” after selecting a product from the “Shopping chart”. After clicking on the “check-out” bottom and login, users will see the details of the purchase in order to confirm the data.
This recap will contain:
• The identification data of the product that the user intends to purchase, including the price and the amount to pay ;
• The user’s data resulting from his profile;
• Payment terms;
The buyer is required to verify that all reported data are correct and , in particular , that the data provided for registration are complete and still existing at the time of the order: any errors or omissions could make impossible to complete the transaction and get the desired product.
If as a result of the data verification the buyer finds errors, these can be corrected by entering in its user’s profile page by clicking on its user name at the top of the page.  After checking the data correctness and accepting the sales conditions through the appropriate “click” command, the Purchaser can proceed to the next step by using the "Confirm and Pay" command. The missing “click” on the sale conditions will prevent on continuing the proceedings. Each purchase will be filed in our archives with traditional instruments and computer.

Payment of the orders
To simplify payment transactions, Apros srl offers the following payment methods: Paypal account, Credit Card and Bank Transfer.
The Buyer can choose any payment method by clicking the corresponding box in the Order Summary page.
• Bank Transfer: The Buyer will receive an email of confirmation with a data summary and the information for the transfer. With this payment mode, if payment is not received within 4 days after forwarding the order in the Website, the purchase will be canceled.
• PayPal:  the buyer will be automatically redirected to the secure payment page of the website and do the payment using its PayPal account.
• Credit Card: also in this case, the buyer will be automatically redirected to Paypal page to proceed with the Credit Card payment (PayPal account is not required).


The shipping costs are charged separately in phase of “Check Out”.

Right of withdrawal:
The Purchaser who wishes to exercise the right of withdrawal must proceed as follows. Disciplined by art. 64 of the Consumer Regulations, the Purchaser is entitled to ask for return without any penalty and without giving any reason, within a period of ten (10) working days from the day of receipt of goods.
The right of withdrawal is exercised by sending, within the period mentioned, of a written communication to the Apros who issued the invoice for the product.
The communication can be sent, within the same period, by registered mail, e-mail and fax; upon receipt of the Return request, Apros will send the buyer a confirmation, with terms and conditions for subsequent operations (return and refund).

Return and refund of the products
The Buyer who wants to exercise the right of withdrawal may not return the product as long as it is not being given the confirmation that will contain the modalities and the terms for the return. Disciplined by art. 67 comma 2 cpv of the Consume Regulations, where there has been delivering the goods, the essential integrity of the property to be returned is an essential condition for exercising the right of withdrawal. The products will then returned intact, complete with all possible accessories, seals, labels and documents and with their original packaging.  The products will be returned directly to Apros, sending them with traceable pack to its address by the deadline indicated on the confirmation notice sent. Please note that the goods in return travel under the responsibility of the Purchaser until the moment of delivery in Apros.
The term of withdrawal is deemed observed if, within that period, the product will be returned to the address of Apros: any refunds to addresses or subjects different from those indicated in the confirmation will not be counted. If the Buyer fails to comply with the term on how to return the product indicated in the confirmation sent by the Apros, he will lose the right of withdrawal and no refund will be due.
If the right of withdrawal is exercised by the Purchaser in accordance with the above provisions, Apros is obliged to reimburse the sums paid by the Buyer, which will remain in charge only of the cost of returning the product. Refund will be made free of charge, as soon as possible, and in any case within thirty days from the date on which Apros is aware of the exercise of the right of withdrawal by the Purchaser. Reimbursement will be made by bank transfer on the bank account indicated by the Buyer.

Applicable Law and Disputes
Transactions through the Website are disciplined by these Sale Conditions and, although not established, by the Italian law, which must be taken as a parameter for the interpretation of these Conditions. In accordance with art. 63 of the Consume Regulations, in civil disputes related to purchases made through the Website the territorial authority is represented by the judge of the place of residence or domicile of the consumer: in civil disputes related to purchases made by non-consumer, the territorial authority is disciplined by the general dispositions of the Code of the Civil Procedure.




Founded in 1997, Apros has become an international reality that counts the widest range of flue piping products on the market. In its more that 20 years of activity, the company has also added to its core business the production of elegant and refined log baskets and pellet holders, which will allow you furnish your fireplace with taste.


Apros S.r.l. - ??contatti_societa_responsabilita_limitata??
Via Lago del Cadore, 3
Arsego / Padova / Italy
T. +39 049 933 00 63